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1. Return Policy:

At Shop Voltrix, customer satisfaction is important to us. We want you to feel confident when shopping with us. Customers may request a return within 30 days of receiving their order, subject to the conditions outlined in this policy.

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2. Return Eligibility:

To be eligible for a return, items must meet the following conditions:

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- The product must be unused and in its original condition.

- The product must be returned in its original packaging, whenever possible.

- Proof of purchase or order confirmation must be provided. Some products may not be eligible for return due to their nature or applicable restrictions.

Any applicable exclusions will be communicated to the customer.

 

3. Damaged, Defective, or Incorrect Items:

If you receive a damaged, defective, or incorrect product, please contact us at lojashopvoltrix@outlook.com

Please include your order number and clear photos or videos showing the issue. Our team will review your request and work with you to find an appropriate solution, which may include a replacement or a refund.

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4. How to Request a Return:

To request a return, please contact our customer support team at: Email: lojashopvoltrix@outlook.com 

 

Please provide:

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- Your order number.

- The reason for the return.

- Photos or videos, if the product is damaged or incorrect. Please wait for return instructions and authorization before sending any product back.

 

5. Refunds:

Once an approved return is received and inspected, we will notify you of the refund decision. If approved, the refund will be issued to the original payment method. Please note that refund processing times may vary depending on your payment provider or financial institution.

 

6. Return Shipping Costs:

Return shipping costs may be the customer's responsibility when returning an item for personal reasons or a change of mind. If the return is due to a damaged, defective, or incorrect item, please contact us before shipping the product back so we can assist you with the appropriate return arrangements.

 

7. Order Cancellations:

Customers may contact us to request an order cancellation before the order has been shipped. Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may contact us to discuss the applicable return procedure.

 

8. Out-of-Stock or Unavailable Products:

If a product becomes unavailable after an order has been placed but before it is shipped, Shop Voltrix will contact the customer and initiate a full refund to the original payment method as soon as possible. Any optional discount coupon offered as a courtesy will not replace, reduce, or delay the customer's refund.

 

9. Contact Us:

If you have any questions about our Refund & Return Policy, please contact us: E-mail: lojashopvoltrix@outlook.com

 

Shop Voltrix – Smart Shopping. Bigger Possibilities!